I am trying to become a customer and for that I need to create a user account.
I clicked on the link in the welcome email and tried to create an account, but I'm stuck at the password field and can't continue.
- my email does not have any special characters and ends with @gmail.com
- my password is within the proposed range 8-64 and I have tried variation with and without special (and any other) characters
- my installation will take place within 2 weeks
- my area is: 11
- error I am getting is very general:
"description": "Validation Exception"
I've seen other people complaining about this but did not find any solution.
What is going on?
There is no 'solution' as such other than, what you have found, is for someone to manually create it for you. There does seem to be a bug in parts of VM's web infrastructure in which it erroneously reports that the password is unacceptable, even though it actually is and has been, well, accepted!
There are a number of posts on here from people with similar issues who report that after advice on here, simply ignore any 'error' messages, quite out and then try logging in the password which was apparently unacceptable and they find that it works perfectly!
Of course, your milage may vary......
Edit - now that's curious, it looks like the forum software didn't like the block of JSON code in the middle (is it JSON, does look like JSON?) and has messed up where the quote marks would be. Something to possibly consider in the future.