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You can't use that password. Please choose another.

Joining in

 I am trying to register my account but I keep getting this error:

You can't use that password. Please choose another.

I have tried many different passwords but cannot get past this page.


Forum Team
Forum Team

Hi @Stat

Thanks for posting and welcome to the community.

My apologies for the online account issue - I'll send you a PM now to assist further

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I am having the exact same issue.
I am new customer, actually a returning one.
I want to check my E Billing but I cannot create an account because, no matter what password I choose it's not accepted.

I am still waiting for my line to be activated/service installed.

Hello VirgilioTiscali


Thank you for taking the time to post on the forum in regards to your account, bills and setting up the online account. We understand the confusion this can cause and you taking the time to raise this via the forums.


We can see you have spoken to the team since posting and discussed this, were they able to help resolve your query and answer your questions? Pleas e let us know.