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You can't use that password. Please choose another.

Naser7
Joining in

on ‎25-05-2022 16:44

Hi,

I'm a new Virgin Media customer. I have been trying to create my account for 2 days. I keep getting the error: "You can't use that password. Please choose another."

I have tried all recommendations regarding the password. I have tried different browsers. I have different days and times. 

Could someone please help me resolve this ASAP?

Saw a lot of complaints about this issue. First experience being this difficult is not promising.

Thanks in advance!

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Alex_RM
Forum Team
Forum Team

on ‎25-05-2022 18:55

Hi Naser7,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues setting up an online account. 

 

This is something I'll need to raise an IT ticket for so I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

 

Alex_Rm

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