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You can’t reset your online password

Joining in

Would It be possible to get some help with this please. 
I cannot access my account, I try to reset the password I get the following..

You can’t reset your password online right now as you don’t have additional details setup on your account.

have tried phoning in several times and I’m now tired of being cut off.

many thanks 


Forum Team
Forum Team

Hi the_nightbreed,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account password. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,