Hello,
I cancelled my contract recently and received a returning kit from Virgin Media. Virgin Media sent me multiple texts that an engineer would come and collect the wifi router but he NEVER arrived. So I took the router to a Collect+ store on 29 May 2021. Yodel collected it on 1 June 2021 but then there has been no tracking updates after it being despatched from Yodel's depot. I contacted Yodel about this and Yodel said they probably lost the parcel (although they'll investigate where the parcel has gone).
Could Forum Team please advise me what to do about this issue. I'd be REALLY upset if Virgin Media charges me for £40 because of Yodel's (and Virgin Media's own) fault.