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Xbox gift not received

Joining in

My services were installed on the 8th of may, I received an email on the 2nd of June saying my gift is ready to send it still hasn't been delivered and reading community posts I'm not the first person this has happened to 


Joining in

I have also spoken to exertis and they informed me that they haven't had an order from virgin to send an xbox to me. 

Hi Andrew89,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had your gift yet. 

I am happy to take a look into this for you. 

I will private message you now so we can look into this. 


I wouldn't expect much I joined on the 5th of May, spoke to several advisors who told me it'll be here yesterday or wait 90 working days or wait 2 weeks its actually a joke now.