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Xbox free gift

Silence35
Joining in

Hi,

It's been 21 days since I received the Xbox free gift is on its way. Still not received it or had any update. Signed up via the main virgin website. Any help would be greatly appreciated.

thanks

Scott

3 REPLIES 3

Robert_P
Forum Team
Forum Team

Hello Silence35

It's disappointing to hear of the issues experienced with the delivery of the Xbox as part of your recent order, we appreciate you raising this via the forum's and welcome to the community.

Gifts as part of an order and dispatched 28 days after the installation and we advise to allow 14 days for delivery, what date were your services installed? Are you still within this time frame given the additional days for bank holidays?

Rob

My contract started on 20th April and the email I had to say the free gift will be coming soon was on the 15th may? 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Thanks for confirming that, Silence35.

Any hardware gifts are fulfilled by our dedicated partner, Exertis. It can take an additional 14 days for your gift to get to you once it has been dispatched.

It is possible that the courier attempted to deliver it while you were not at home. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery.

I'm going to send you a private message, so I can get this looked into for you. Please look out for it in the top-right, white envelope, or by tapping your Profile Picture and selecting the "My Messages" tab.

Cheers, 

Reece - Forum Team


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