I'm in the process of selling my house but as yet I've no completion date and I'm still resident in my property. On Thursday (27th Feb) I came back from being away on a trip to find a letter addressed to the person I'm selling my house to, informing them of an installation date for their Virgin Media on 28th Feb. As I'm still in the property I tried to phone customer services to inform them that I hadn't left the property. I tried to use the landline only to find it has been cut off and when I tried the TV I found this was no longer working and later that night my broadband was cut.
As a result I used my mobile and got through to customer services and explained the situation. I was tolled the proposed installation had been cancelled and that I would have all my services back in 24hrs. On Friday 28th Feb I called back as no services had been restored and this time I was told that it would be 72hrs.
How is it possible for an account to be deactivated with no contact with me at all? I was told they had tried to contact me but I had no letter or email. I had missed a number of calls and those which I had tried to answer went dead straight away.
I have been having the same problem since Friday. I am not even moving!!!! The customer service team said I need to have a disconnection fee cancelled in order to have my services restored. No one seems to know how to do that