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orange212
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Wrongly Disconnected for Non Payment!

Virgin have disconnected my service for 'non payment' despite collecting my direct debit as normal.

3 hours trying to solve the problem being pushed pillar to post from the Philipines to India, still none the wiser.

Impossible to contact anyone here in the UK. Very unhappy.

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dl12345
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Re: Wrongly Disconnected for Non Payment!

Hmm, you better check they haven't marked a default on your credit file as well. That's arguably even worse than having your broadband disconnected

Steven_L
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Re: Wrongly Disconnected for Non Payment!

Hey @orange212

 

Thanks for your post and welcome to the community, it's just a shame that it couldn't be o better terms.

 

I apologise for the late reply to your post, have you been able to get this resolved since you posted?

 

 

Regards

Steven_L

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