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Wrong price on contract

Hi I purchased M100 broadband on the 1st of April. £10 for 12 months then £42 after that, my contract says £24 a month?

Can I please get this sorted? If not i will have to cancel. Can I get more than the standard automatic reply as well? The text messaging service is rubbish 

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Re: Wrong price on contract

Sounds like it was a price glitch, £10 is too cheap

I work for Virgin Media and my posts are my own opinions
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Re: Wrong price on contract

Well it was the price I agreed to, have email confirmation and screenshots. 

 

 

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Re: Wrong price on contract

Yes i seen the price glitch on Hotukdeals
I work for Virgin Media and my posts are my own opinions
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Re: Wrong price on contract

Hi @Zoie_P,

I've still had no response on this forum, nor has anything changed on my account contract.

I'll try posting again:

Order ref: WS6761681

I'm in the same position.

Engineer installed and activated 4th April, but my contract still says £42 per month.

I contacted CS and they said leave it 24 hrs to update account. I've done that and it's still the same.

I have screenshots of everything as proof of acceptance for the £10 mth 12 mth deal.

I've sent @Zoie_P a PM, hopefully you can reply to me or send me a PM on here to sort this out.

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Re: Wrong price on contract

She said she will honour it, was surprised to hear that she made a promise so sounds like your in luck

I work for Virgin Media and my posts are my own opinions
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