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Jonathanalds84
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Wrong email

Hi. I'm trying to setup my virgin media app for broadband but my email is wrong and i can verify my account. 

 

 

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Gareth_L
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Message 2 of 12
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Helpful Answer

Re: Wrong email

Hello Jonathanalds84

Thanks for your post 

Sorry to hear this 

Have you been able to log into your online account okay 

If so can you try using the same details on the App

Gareth_L 

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Jonathanalds84
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Re: Wrong email

No i can't login to anything as a can't verify with email.

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Gareth_L
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Re: Wrong email

Thanks for replying Jonathanalds84

So I can look at getting this fixed 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Burrowsgee
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Re: Wrong email

Hey Gareth, 

Same problem for me wrong email address.

Regards 

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Hayley_S
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Re: Wrong email

Hello @Burrowsgee,

Welcome, thanks for reaching out.

I am sorry that your email is wrong, I will send you a private message so I can amend this for you.

Many thanks,

Hayley
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Hayley_S
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Re: Wrong email

Hello @Burrowsgee,

Thanks for talking to me in private.

I am sorry that we could not pass data protection.

Please call us on 0345 454 1111/150, Or access your online account.

Many thanks,

Hayley
Forum Team



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Ryancarter21
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Message 8 of 12
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Re: Wrong email

Hi , I’m in the same situation if you could message me please
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Steven_L
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Re: Wrong email

Hey @Ryancarter21,

I have responded to your post on another thread to get this looked into, if you could respond, we could get started looking into this for you.

Regards,

Steven_L

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EliFer
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Message 10 of 12
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Re: Wrong email

Same situation here, please could you send a message to me as well to solve this?

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