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Gagong
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Wrong email when ordering broadband

I’ve missed one letter when ordering the broadband. How can I fix that?

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Sasha_W
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Re: Wrong email when ordering broadband

Hi @Gagong 

 

Welcome to the forum page and thanks for posting this on here. 

Sorry to hear you're having issues. 

 

Would you mind just expanding on this? 

Can I just confirm did you put in your wrong email address when ordering and now you haven't received any emails or letters? 

 

Please do let me know so I can help in the best possible way. 

 

Thanks 

Sasha - Forum Team


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Gagong
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Re: Wrong email when ordering broadband

That is correct. I didn’t pay attention and ended up messing up a letter, any way I can fix that and somehow get the verification emails resent to me? I cannot log into the account as I’m a new customer and don’t have an account number yet, thank you!

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Sasha_W
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Re: Wrong email when ordering broadband

Thanks for coming back to me and we can certainly look into this. 

 

I will pop you over a PM so we can look into this for you. 

 

Please look out for the purple envelope at the top right hand corner of your screen as this will take you to PM's. 🙂 

 

Thanks 

Sasha - Forum Team


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Paulina_Z
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Re: Wrong email when ordering broadband

Hi @William60,

 

Welcome back to our Community Forums! Thank you for your post and I'm sorry to see that you're experiencing a similar situation with your email!

 

Can you tell me if you've been in contact with our team by calling on 150/ 03454541111 or texting us on 07533051809? If so, did the team help resolve this issue?

 

Do you still need further help?

 

Can you tell me if this is the email for your online account, or your contact email? 

 

Thank you,

Paulina_Z
Forum Team



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William60
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Re: Wrong email when ordering broadband

Hi paulina no i have not been in contact with them yet and i still need help

And its my personal email i put in wrong so i wont recieve my conformation email 

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Paulina_Z
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Re: Wrong email when ordering broadband

Hi @William60,

 

Thank you for coming back to me about this issue. 

 

I will send you a Private Message to look into this issue further. Please keep an eye out for a purple envelope at the top right corner of your Forum page.

 

I will be in touch soon.

 

Thanks! 🙂

Paulina_Z
Forum Team



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Paulina_Z
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Re: Wrong email when ordering broadband

Hi @William60

 

Thank you for confirming your details with me over Private Message. 

 

As you recently signed up, your contract can reach you within the next 10 working days.

 

If you've not received it past that time, please get in touch with us on the public thread again and we'll be able to resolve this for you. 🙂

 

Thank you!

Paulina_Z
Forum Team



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William60
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Re: Wrong email when ordering broadband

Ok thank you again 

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