on 25-08-2023 08:09
I put an incorrect email address in when placing my order for virgin broadband so I didn't receive my confirmation email. Now I received my equipment but I can't use then because I did not receive an e-mail with my account number. How can I fix this?
Regards,
Caroline
on 25-08-2023 10:27
Hi there @ckamenach
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your new account, but no worries we can take a look into this.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.