Wrong email when ordered

[ckamenach]

I put an incorrect email address in when placing my order for virgin broadband so I didn't receive my confirmation email. Now I received my equipment but I can't use then because I did not receive an e-mail with my account number. How can I fix this?

Regards,

Caroline

[Ashleigh_C]

Hi there @ckamenach 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your new account, but no worries we can take a look into this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.