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Wrong email register

Joining in


The wrong email was used when registering for my virgin media. And as this email doesn't even remotely exist I can't confirm my email.


Is there a way I can change this please  



Forum Team
Forum Team

Hi there @CHELENE, welcome to our forum and thanks for your post.

Sorry to see the email is not correct on your online account. Just to confirm do you mean we have the wrong email down for you or you have put the wrong email in by accident when creating your online account?



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I put in the wrong email when registering for my virginmedia online. And would like to change it

Thank you for coming back to confirm. I will be happy to help further so I am going to send you a PM to confirm your details.



The do's and don'ts. Keep the community welcoming for all. Follow the house rules

I did the same. Could you help me also please?

Hey xdonnellx, thank you for reaching out today and a warm welcome the the community. I am also sorry to hear you are having some email issues.

The email you are looking to change and update would it be the email we contact you with commutations updates on or would it the email you use to access your online account such as My Virgin Media.

Please do let me know and we can take a look into this. Thanks

Matt - Forum Team

New around here?

I have registered my account with the wrong email which does not exist. Therefore I can't verify my account to be used. Is there a way to change this? 

I have done this too can you please contact me to fix this 

Hi Glenn32, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear your email address is incorrect. We certainly can get this updated for you but I will need to confirm a few things for you first. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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