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JamieSmithson
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Wrong email on signup

Hi, just ordered broadband but the account was set up with an incorrect email address (that doesn't exist) so I can't access the account to even see the account number.

 

Any help would be appreciated

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Corey_C
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Re: Wrong email on signup

Hi JamieSmithson,

 

Thanks for reaching out the Community Forums. Sorry to hear that you have been having issues with registration. So to clarify, did you key in a non-existent email and it is waiting on the verification message? If so I have also sent a PM to get your account details.

 

Cheers,

Corey C

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JamieSmithson
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Re: Wrong email on signup

Hi Corey, thanks for replying.

So yes, the email that was entered does not exist so we couldn't access the verification email, but also are unable to log in to the account or the virgin media app to manage the broadband usage or change the WiFi password

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Scullen01
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Re: Wrong email on signup

Also have this problem 

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Ayisha_B
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Re: Wrong email on signup

Hi @Scullen01,

 

Welcome to our Community Forums and thanks for posting. 

 

It's great to have you on board. 

 

Not to worry we can help get this sorted. 

 

I will pop you a PM now 🙂

Ayisha_B
Forum Team



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