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kellzzies
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Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

Hi there

 

I used the wrong email address when signing up for my Virgin Media broadband, mis-spelled by one letter. Please could someone help me correct the email address associated with my Virgin Media account so I can view my bills and set up my direct debit?

 

Many thanks

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Zak_M
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Re: Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

Good morning @kellzzies

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had some issues there. 

 

Could you expand a little on this, is this your my virgin media account?

 

Kind regards,

Zak_M

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kellzzies
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Re: Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

Hi there

It was when I signed up for Virgin Media broadband, so no confirmation emails have been sent to me and I’m worried I won’t get bills via email etc or be able to create my direct debit to pay bills. I accidentally used [Removed] @live.com and it should be [Removed] @live.com

 

many thanks

Kelly

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

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Zak_M
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Re: Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

No problem Kelly. 

 

I am going to pop you over a PM so that I can confirm some information & we can get it all changed for you. 

 

Kind regards,

Zak_M

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Zak_M
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Re: Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

Thank you for providing me that information via PM. 

 

I have corrected the email address & have re-sent the contract over to you. 

 

Please do let me know how you get on. 

 

Kind regards,

Zak_M

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kellzzies
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Re: Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

Thank you so so much! 

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