Wrong discount added this month - is there a reason??

[robolots]

Last year we negotiated to essentially stay at the same price as the year before.

After a lot of messing around and the the wrong discounts applied for around 4 months it was all rectified. Essentially there needed to be a £10 credit applied every month outside a of any normal discount.

Everything has been fine, except today I have received the bill and there is only £5 credit applied.

Can anyone shed any light on the matter please?

[Steven_L]

Hey robolots,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your discounts, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L