Menu
Reply
jefflisawebster
  • 1
  • 0
  • 0
Joining in
432 Views
Message 1 of 5
Flag for a moderator

Wrong credit

On 14th Nov I booked an engineer to come out which came on 20th Nov to look at broadband issue, he put in new hub 4 as there was issues with hub 3. Received email today saying will get a credit for £8 per day excluding first 2 days. Problem is I reported this on 17th October online via chat, I was told not to worry and that the issue will be sorted. I have taken photos on my phone as proof of my reported problems. So I'm assuming that I am entitled to£8 credit per day from 19th October to November 20 which would be a substantial credit

Jeff Webster

 

0 Kudos
Reply
jb66
  • 12.96K
  • 987
  • 1.94K
Very Insightful Person
Very Insightful Person
422 Views
Message 2 of 5
Flag for a moderator

Re: Wrong credit

You did well to document it, the £8 per day is if you had a complete loss of service, not just "broadband issue"

0 Kudos
Reply
japitts
  • 19.18K
  • 2.48K
  • 4.39K
Very Insightful Person
Very Insightful Person
417 Views
Message 3 of 5
Flag for a moderator

Re: Wrong credit

This sounds like the loss of service compensation scheme that's explained here - and I suspect the pertinent bit will be what is deemed as "registering it online".

The staff team should be along in a bit, and they'll be best placed here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
BenMcr
  • 22.81K
  • 2.51K
  • 4.84K
Very Insightful Person
Very Insightful Person
410 Views
Message 4 of 5
Flag for a moderator

Re: Wrong credit

As mentioned though, the credit is for a total loss of service of Phone or Broadband only.

Intermittent performance, slow speeds or wireless issues aren't part of the scheme.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Gareth_L
  • 10.72K
  • 599
  • 1.19K
Forum Team
Forum Team
389 Views
Message 5 of 5
Flag for a moderator

Re: Wrong credit

Hello jefflisawebster

Sorry to hear of the issues with your Broadband 

As its been explained already before the credit due back would be for total loss of service 

How are things looking now?

Gareth_L

 

0 Kudos
Reply