Ive been a customer since January 2021, signed up for broadband, phone and tv.
TV wasn't possible to be installed because of the layout of the property. I was assured the contract would be amended but it hasn't and I'm still being billed for TV I don't have. I've been on the text 'Chat' with robots and humans for over 3.5 hours going around and around, being cut off and asked security questions that take over an hour to get through each time... and no resolution.
Is there any way to bypass the automated Q&A cycle and chat boxes that lead nowhere in this circumstance .?
(I've already had two months payments taken and I will want the TV cost refunded so its not just a change of services listed on the contract).
Thank you for your post and welcome to the forums.
Sorry for the delay in response here. I have been able to locate your account through your community/forum details and can see you have managed to speak with someone over the phone and have this resolved 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk