cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong contact number on account

Jon-J
On our wavelength

Had to book appointment for technician to visit to sort out broadband connection issue, but the contact number is for my landline, not the mobile number I've used for years. Tried amending number in My Virgin Media, but it won't save. Why has my contact number changed from my mobile in the first place, and why can't I change it back. It's frustrating when I have an appointment booked and won't be able to be contacted if the technician needs to call. 

1 ACCEPTED SOLUTION

Accepted Solutions

Gareth_L
Forum Team
Forum Team

Hello Jon-J,

Thanks for those details.

I have updated the contact number now for you.

So any calls or confirmation etc for fault appointments will go to the number provided.

Gareth_L

See where this Helpful Answer was posted

7 REPLIES 7

Gareth_L
Forum Team
Forum Team

Hello Jon-J,

Thanks for your post. 
Sorry to hear about the issue with your contact number being incorrect 
I can look into this for you and change it over.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Gareth_L
Forum Team
Forum Team

Hello Jon-J,

Thanks for those details.

I have updated the contact number now for you.

So any calls or confirmation etc for fault appointments will go to the number provided.

Gareth_L

Jon-J
On our wavelength

A huge thanks for this.

Hi Jon-j.

Thanks for the Huge Thanks, 

It's been a pleasure helping. 

Can you pop back if you need anything else.

Gareth_L

Hi

I have just reviewed my account details and note that the contact number is incorrect (a number in Glasgow!) and when i try to correct the number to either my landline or mobile number the charge cannot be saved. Can a moderator please contact me to sort this out.

Thank you

Trevor

Hi @faser666,

Welcome back to our community forums and sorry to hear you are having issues updating your contact details. We can understand your concern and we want to do our best to help. Typically you should be able to do it in your my VM account https://www.virginmedia.com/my-virgin-media However in your case, I have sent a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Glad to hear this @faser666 

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs