Wrong contact number on account

[Jon-J]

Had to book appointment for technician to visit to sort out broadband connection issue, but the contact number is for my landline, not the mobile number I've used for years. Tried amending number in My Virgin Media, but it won't save. Why has my contact number changed from my mobile in the first place, and why can't I change it back. It's frustrating when I have an appointment booked and won't be able to be contacted if the technician needs to call. 

[Gareth_L]

Hello Jon-J,

Thanks for your post. 
Sorry to hear about the issue with your contact number being incorrect 
I can look into this for you and change it over.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Hello Jon-J,

Thanks for those details.

I have updated the contact number now for you.

So any calls or confirmation etc for fault appointments will go to the number provided.

Gareth_L

[Jon-J]

A huge thanks for this.

[Gareth_L]

Hi Jon-j.

Thanks for the Huge Thanks, 

It's been a pleasure helping. 

Can you pop back if you need anything else.

Gareth_L

[faser666]

Hi

I have just reviewed my account details and note that the contact number is incorrect (a number in Glasgow!) and when i try to correct the number to either my landline or mobile number the charge cannot be saved. Can a moderator please contact me to sort this out.

Thank you

Trevor

[Akua_A]

Hi @faser666,

Welcome back to our community forums and sorry to hear you are having issues updating your contact details. We can understand your concern and we want to do our best to help. Typically you should be able to do it in your my VM account https://www.virginmedia.com/my-virgin-media However in your case, I have sent a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

Glad to hear this @faser666 

Please do not hesitate to contact us if you need any further help.

Thanks,