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jesshven
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Wrong billing

I have recently renewed my broadband, but I am still being charged for my old contract…how do I get to a real person who can sort my issue? 

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Hayley_S
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Re: Wrong billing

Hello @jesshven,

Welcome, thanks for posting.

I am sorry to see this.

I have checked the system, I have a few things I need to let you now. But I need to do it privately.

I will send you a private message now, please look out for a purple envelope.

Many thanks,

Hayley
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