Wrong address

[Rorymcentee]

I have just ordered Virgin Broadband but have managed to put wrong address and ordered it to my neighbours address! I have no account number and can’t seem to remedy this. Any ideas on how to fix it? 

[Megan_L]

Hi Rorymcentee,

Thanks for posting this on our forums, don't worry about this - It happens more often than you think!

As long as you can answer some questions within a PM I will be able to help get your incorrect installation cancelled, but you'll still need to call the sales team on 0800 183 1234 to sign up under the correct address. 

PM incoming now!

Thanks,

Megan_L

[Megan_L]

Hi Rorymcentee,

Thanks for chatting with me in our PM's, I was able to cancel the incorrect order for you 😊

You'll now need to either call sales on 0800 183 1234 or go onto our Website to begin another new order. 

Good luck!

Thanks,

Megan_L