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Wrong account number. It says mine is a secondary account. Cust services are no use.

when I try to log on it says ' this is a secondary account' and all the details including the account number are from my previous address. I have rang customer services twice but they are no use.

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Re: Wrong account number. It says mine is a secondary account. Cust services are no use.

Hi Stephenchambers, 

 

Thanks for using the forums to get this issue answered, I'm sorry you've not had any joy with other departments. 

 

Can I ask if you were the account holder when you were at your previous address and if you're using the same email address from this account? 

 

Also, when you moved did you receive a verification email? 

 

Let me know so we can figure this out together 🙂 

 

Megan_L

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