Wrong Surname on account

[bennershrj]

I signed up for Virgin Media broadband via the phone and they appear to have misheard my name as 'Jones', instead of 'Joyce'.

Is there a way to get this changed ahead of making my first payment?

Thanks

[Zach_R]

Hi @bennershrj,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that there's been some miscommunication and mistake here. Is the incorrect name you're referring to detailed on documentation that we've provided to you?

Thanks,
 

[bennershrj]

Hi Zach,

Thanks for the response - yep, it's on my contract.

Thanks,

Henry

[Zach_R]

Hi @bennershrj,

Thank you for clarifying. So that I can assist you further, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

Thanks,
 

[Zach_R]

Hi @bennershrj,

Thank you for getting back to me via private message so promptly so we could get this looked into. As we discussed there, this matter has now been addressed and resolved for you.

Please do let us know if there's anything more that we can assist you with.

Thanks,