I've had nothing but issues since first signing up to Virgin.
The latest issue is that I signed up a for a package at £29.99 a month with Sky Sports free for 6 months, free activation and £50 recommendation credit on my bill. I've received none of these.
I've just checked my latest bill and it's showing at over £60. They've added the Sky Sports package without it being free for 6 months. I've been charged the £30 activation fee and haven't received the £50 credit. CS have raised 2 complaints but nothing has been done.
I never received a confirmation email or terms and conditions because the sales rep sent it to the wrong email address.
Please can someone help me? I want to cancel and just give up but I'm being told I'll have to pay a cancellation fee.