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Wrong Package - CS Can't/Won't Help Me

Hi,

I've had nothing but issues since first signing up to Virgin.

The latest issue is that I signed up a for a package at £29.99 a month with Sky Sports free for 6 months, free activation and £50 recommendation credit on my bill. I've received none of these.

I've just checked my latest bill and it's showing at over £60. They've added the Sky Sports package without it being free for 6 months. I've been charged the £30 activation fee and haven't received the £50 credit. CS have raised 2 complaints but nothing has been done.

I never received a confirmation email or terms and conditions because the sales rep sent it to the wrong email address.

Please can someone help me? I want to cancel and just give up but I'm being told I'll have to pay a cancellation fee.

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Re: Wrong Package - CS Can't/Won't Help Me

Good afternoon @dancurtisuk 

 

Thank you for taking the time to reach out to us.

 

I am sorry to hear that you have had some issues with your billing. 

 

When you signed up for the virgin media package, was this done over the phone? 

 

Were you the customer that was being referred by a friend or the other way around? 

 

Kind regards,

Zak_M

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Re: Wrong Package - CS Can't/Won't Help Me

Hi,

It was over the phone, the sales rep called me from the details passed to him as I was referred from a family member.

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Re: Wrong Package - CS Can't/Won't Help Me

Okay not a problem. 

 

Thank you for letting me know. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M 

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Re: Wrong Package - CS Can't/Won't Help Me

Hi no DM received as yet
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Re: Wrong Package - CS Can't/Won't Help Me

Hey @dancurtisuk,

 

Sorry that you haven't go the private message yet, I will send a fresh one over now and we can get this looked into further.

 

 

Regards

Steven_L

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Re: Wrong Package - CS Can't/Won't Help Me

Hi,

Still no PM.

 

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Re: Wrong Package - CS Can't/Won't Help Me

Our apologies for that dancurtisuk.

 

I will send one over now. 

 

^Martin

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