Wrong Netflix account

[tonuptoney]

Hi I’ve recently linked my Netflix account to the volt package as virgin suggested. Which was fine for a month or two. However I now have somebodies account from Spain linked to my package. So I’m now unable to watch Netflix as I’m locked out by this Spanish family. I’ve tried to reset my password via Netflix and it now says the account doesn’t exist. 

Any help would be appreciated 

[Ashleigh_C]

Hi there @tonuptoney 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'm so sorry to hear that you have faced this issue with your Netflix account and I would be more than happy to take a look via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Redtezer]

I have had exact same issue. 3 calls to Virgin over 3 weeks later absolutely no resolution. They even started to charge me for Netflix even though included in oackage.

[Robert_P]

Hello redtezer,

We're sorry to hear of the issues regarding your Netflix services, we understand the frustration.

What have the team advised when you have spoken to them? Is this the same across all devices you have the Netflix App or service running on?

Rob