Hi, I recently had Virgin Media installed and I have received a 5gb oomph sim so I checked my contract and the sales person has added this to my contract/package. I do not need a sim and I didn't ask for one and I'm assuming it will cost extra to have this on my package. How can I sort this out?
I signed up over the phone and I requested the M200 package and I think I was asked if I had a phone contract to which I replied yes and I'm happy with it. I just wanted the m200 package solely for broadband but it seems they added the oomph option anyway. Looking online at your new customer deals the only difference I see when "oomphing" is the sim and it does cost extra. The speeds are exactly the same aswell.
It is not the package that I wanted and if possible I would like to change to the normal M200 that I originally wanted.