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Wrong Bill Amount Charged

Hi I have been charged an extra £11 on my account for no reason. Please get in touch to amend and credit my account immediately! 

Thank you.

Leni

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Very Insightful Person
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Re: Wrong Bill Amount Charged

When you compare this higher bill with the previous one, what does it attribute the extra charge to?

The usual reason is a time-limited discount coming to an end.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Wrong Bill Amount Charged

Hi there, it is £11 difference and there is nothing in a contract to state that this will go up. Please advice

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Re: Wrong Bill Amount Charged

Have you tried calling? It is a Sunday evening, best case is to sit tight until tomorrow morning. Give them a ring, or you can wait for a moderator to respond.

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Re: Wrong Bill Amount Charged

Hello Lenigero7893

 

Sorry to hear of the confusion caused by your recent bill, we appreciate you taking the time to contact us via the forums and welcome to the community.

 

Have you been able to view the bill online at all? If not, you can do so here virg.in/ebillinghow

 

All of your previous bills will show any promotional discounts, how much they are for, when they're going to expire and the amount after that date.

 

It may be that a discount has expired resulting in the increase.

 

Rob

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