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Wring email address

patricktrayers
Joining in

Can't log in. They have incorrect email for logging in to account...but still get bills to the right email..There's a letter n after @ that shouldn't be there...when you put forgotten email & they say we've found you & it's spelt wrong.

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @patricktrayers 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel