Menu
Reply
Stmitchell635
  • 3
  • 0
  • 0
Tuning in
648 Views
Message 1 of 8
Flag for a moderator

Worst service ever from customer service.

I took my account over from my brother who passed away.   To date I'm still unable to access my virgin account online.   When I try to register it doesn't recognise my surname,I have the correct account code and area code.

When I phone customer services ( who I rate very badly) they just send me a email to the help section.

How do I get this problem resolved and how can I speak with someone who understands what I'm saying and can have an accurate conversation?

0 Kudos
Reply
GoodSamaritan
  • 78
  • 17
  • 25
Up to speed
540 Views
Message 2 of 8
Flag for a moderator

Re: Worst service ever from customer service.

Hi Stmitchell635,

   Sorry to hear that your brother has sadly passed away. When you say you have taken over his account, has it been transferred into your name?

Either way if you call The bereavement Team on 0800 952 2302  they will be able to assist you either transferring the account into your name and talking you through using my virgin media online or checking it has been done successfully.

kind regards 

Has this post helped you out? say thanks by clicking on the Kudos Star.
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Stmitchell635
  • 3
  • 0
  • 0
Tuning in
537 Views
Message 3 of 8
Flag for a moderator

Re: Worst service ever from customer service.

It has been transferred into my name by bereavement team, but they didn't swap or  add my new account details.

When I call up they just send me a link to the help section

When I called last week I was told I couldn't make a complaint as they don't have a complaints team.  Plus a manger was going to call me back, but no phone call received.

I just want a UK based person to call me and resolve the issue.

I find that customer service is lacking in every department

Tags (1)
0 Kudos
Reply
GoodSamaritan
  • 78
  • 17
  • 25
Up to speed
509 Views
Message 4 of 8
Flag for a moderator

Re: Worst service ever from customer service.

Hi Stmitchell635

        This sounds really frustrating for you and i would still suggest you call The bereavement team back on 0800 952 23002 to further assist you.

All departments have managers and every agent can raise a complaint.

 

kind regards

Has this post helped you out? say thanks by clicking on the Kudos Star.
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Lisa_CC
  • 4.11K
  • 240
  • 489
Moderator
Moderator
474 Views
Message 5 of 8
Flag for a moderator

Re: Worst service ever from customer service.

I'm sorry to hear about your loss Stmitchell635 and that not being able to access your account doesn't help during these difficult times. 

 

I'd like to help but I'll need some more information about the account if possible. Was you given a new account number or is the account number the same? It may be that everything has migrated over except for the online account details. 

 

Thanks,

 

Lisa

0 Kudos
Reply
Stmitchell635
  • 3
  • 0
  • 0
Tuning in
426 Views
Message 6 of 8
Flag for a moderator

Re: Worst service ever from customer service.

If you could message me in private and I can provide you with my account number etc.  

Do you work for virgin?

 

 

 

 

 

 

 

0 Kudos
Reply
dannylau
  • 11.18K
  • 909
  • 2.54K
Very Insightful Person
Very Insightful Person
411 Views
Message 7 of 8
Flag for a moderator

Re: Worst service ever from customer service.


@Stmitchell635 wrote:

If you could message me in private and I can provide you with my account number etc.  

Do you work for virgin?


All the people with the infinity sign next to their name work for Virgin 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Chris_W1
  • 4.06K
  • 185
  • 255
Forum Team
Forum Team
393 Views
Message 8 of 8
Flag for a moderator

Re: Worst service ever from customer service.

Hi Stmitchell635, I will send you a private message. Chris 

0 Kudos
Reply