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Work compensation for loss of service

Hi there, 

Due to this drop out at around 23:00 in the UK Southampton area, my partner who does her business online and requires a stable connection to make money, which as you'll agree is currently difficult for self employed individuals, had absolutely no connection and hence was not able to make income due to your fault.

Virgin Media are contractually obligated to provide service and provide compensation in terms of the bill, but can we get further compensation for needed income that was lost at a far greater rate than the bill?

Thanks, 

Ben

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Re: Work compensation for loss of service

'Virgin Media are contractually obligated to provide service and provide compensation in terms of the bill'

there is 'compensation' for outages over a prolonged period of time. currently this is
£8 per day for a total loss of service after 2 full working days from registering the loss of service.

there is no other standard compensation for residential users.
https://www.virginmedia.com/help/automatic-compensation




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Re: Work compensation for loss of service

So a half hour long outage causing them to lose their paying clients warrants nothing?

I guess that figures. 

Alright, thanks James

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Re: Work compensation for loss of service


@savvy666 wrote:

So a half hour long outage causing them to lose their paying clients warrants nothing?

I guess that figures. 

Alright, thanks James


you are posting on the domestic forum so i assume you have domestic BB - if so what is said is correct - if you want better then you need to look at the business service which does have better arrangements for loss of service problems - not sure it would be in place for an hours loss but thats just a guess

if the internet is as critical as you suggest then you need a backup for times like last night - there are many

____________________

Tony
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Re: Work compensation for loss of service

That may be a good suggestion, a backup, what would you recommend? 

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Re: Work compensation for loss of service

Either another broadband service from any other supplier who uses the BT OpenReach network or a mobile WiFi device, based on the mobile data network.

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Re: Work compensation for loss of service

if you have a mobile with data tethering would work for short outages

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