Hi All,
I am out of contract on a broadband only deal of 200 meg broadband at £33 per month.
I have an upgrade offer on my account showing as 200 broadband & Mix TV for £34 per month, including a Loyalty discount of £22 per month for 18 months.
The problem is, when i try to purchase this deal online, it takes off my loyalty discount and tries to put it through at the full price.
On Saturday i spent 3 hours on chat, with the call handlers just trying to upsell me and then when i said im not interested in add ons or spending more money, they pass me through to another dept, eventually they told me i would have to ring to get the deal.
After calling and spending another 90 minutes on the phone, they told me i have to email proof of the deal on my account and then someone would call me back.........they havent called back.
So i've called again today and the call handler couldnt help then just put me back in the queue?
What can i do? This deal is still available to me online and i have emailed them screenshots, why are they avoiding this?!
I'm really disgusted with the service
Thanks for any help
Mark