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Why was my account suspended?

I accessed my Virgin Media account to look at my contract and found a message on the My Bills Overview page saying "Your account has been suspended! This is because you've gone over your credit limit of £50.00."

How is this possible? I have always paid my previous bills in full before the due date, and the due date for the most recent bill is not until 15 November 2020? Also, I just checked all my QuickPay email receipts for 2020 and every bill was paid without any problems. What gives?

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Re: Why was my account suspended?

Good morning @Jon-J

 

Thank you for reaching out to us. 

 

I would be more than happy to take a look into this for you. 

 

I will need to drop you a PM so that we can look further into this. 

 

Kind regards. 

Zak_M