Why is your customer support so under resourced?

[GreenWhite67]

This is my third day of waiting to speak to an agent, despite numerous continual automated assurances on Whatsapp. The customer support function appears to be extremely under-resourced - new customers beware!

[Matthew_ML]

Hey GreenWhite67, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues getting through to us.

It can take up to 24 hours for a reply on WhatsApps and we have other ways of contacting us here 

I have taken a look from our side and I can see you've been in contact with the team, did they manage to get your issue resolved for you? Thanks 

[GreenWhite67]

Up to 24 hours for a response? It took you more than 48 hours to get back to me. Today was my third day of waiting for a response.

Yes Matt the team were helpful in assisting me to cancel my virgin broadband contract.

I've also discovered I can get 1Gb broadband for the same price as your 250Mb deal.

Shop around folks, especially if you've got the new fibre cabling in your street, you'll likely get a better deal from one of their providers, I certainly did.

[Vikki_M]

Hi GreenWhite67 

I am very sorry to hear you are leaving us.

We wish you all the best with your new provider.