Why is it such a difficult thing to create a Virgin Media account after signing up for broadband service?

[brightonm24]

 

[Ilyas_Y]

Hi @brightonm24, thanks for reaching out to us and a warm welcome tot he Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the struggle you're having when trying to make a MyVM account online.
Can I ask if you've attempted to clear cache and cookies? Have you tried another browser / device?
Does this issue still occur if you go into private mode or incognito mode?

Let us know and we can go on from there.

Kind regards,
Ilyas.

[brightonm24]

I tried everything and even now I have reached out to Virgin Media and they keep redirecting me to a bot and WhatsApp communication, which are not yielding to anything 

[brightonm24]

There is need to improve the efficiency of communication and follow up with clients. So far I am not impressed 

[brightonm24]

I need to speak with a human not a bot! And where are your offices near Northampton coz the one in town is closed!

[brightonm24]

If this is not resolved by end of day, I am cancelling the broadband service 

[Martin_N]

Thank you for that information. I am happy to work to try and get this resolved for you. 

I will private message you now to confirm your details.

^Martin

[brightonm24]

Hi there,

I now have an active account