Why is Virgin harrassing me about an incorrect charge?
4 weeks ago
I hope someone can help me because I cant get a straight answer from Virgin. I left Virgin back in March and they texted me to return my exquipment, which I confirmed for 30th April - their date, not my preference.
Then they kept sending more text and emails to ask me to return the equipment. I called their helpline, took 50 mins to get though, the guy assured me they wouldnt charge me and he'd update my records with the collection arrangment.
They sent more emails and texts saying they would charge me so I wrote a letter to their complaints department but nothing happened.
They are now again harrasing me by email and text (4 times in the last 2 days) saying they have charged me for not replying and returning their equipment.
What am I supposed to do if Virgin cant manage their own admin?????? I am so annoyed with the lack of reponse and the harrasment, is there another way to get a reply?
Re: Why is Virgin harrassing me about an incorrect charge?
3 weeks ago
Hi Zak, I was contacted by email on 3rd March about equipment returns so I ordered the returns packaging, and when it arrived the equipment didnt fit.
On 10th March I received an automated text to arrange for the equipment to be collected. Because the returns packaging had just arrived but was too small, I confirmed by text on 12th March and was advised someone would come and collect it on 30th April. Maybe I was naive, but I assumed that would be the end of it.
Since then I have had several emails and texts threatening a charge, which escalated in the last week with an actual bill being sent and more texts and emails, which is why I thought I'd use the forum.
As I said in my first post, my chat with customer service didnt work (he said it was ok and no charge would be made, that he would update my account), and my complaint letter doesn't seem to have made any difference (I've actually had more harrassing emails and texts since I sent my complaint letter).
I'm just really perplexed, why is Virgin be acting like this when they arranged the collection, and I have no means by which to get them to correct their own mistake? And is this going to affect me because through Virgin's complete failure they say I have defaulted somehow and applied a charge?