Why have I been charged a Contract Termination Fee for transferring my services to a new address?
25-03-201915:13 - edited 25-03-201915:13
I recently moved house to a new address and was able to take my services with me. I didn't change any aspect of the services (same monthly price, same package, no new kit).
I was aware of the £20 admin fee to do this, and was told on the phone this charge would be added to my next bill, but I've just received a nasty surprise of a charge for the 6 months remaining on the previous contract. Had I moved house and closed the account I would understand, but why am I being charged this if I kept the contract going??
Re: Why have I been charged a Contract Termination Fee for transferring my services to a new addr...
The matter has now been resolved by Virgin Media, who gave me the choice of two options:
Receive the amount I was erroneously charged as account credit which, based on my current monthly bill, would take me until October to spend (the overcharge was made in March).
Or a cheque in the post for the amount owed, sent 30 days after the matter was resolved today. I choose this option, as it means I should be paid back in May, once the cheque clears, and two months after the problem was reported, which is better than October. I hope it arrives at the new account registered to the new address, rather than the old one.
Neither option was ideal, based on both the time I have to remain out of pocket, and the re-payment method. For context, a direct bank transfer for the overpayment is something other utility companies do as standard (I received these after closing my energy and council tax accounts).
Virgin Media have waived the £20 "admin fee" leveed when we moved house, which I am grateful for, although it would have been more helpful, as less public, had this been offered on the phone prior to posting in this forum (I was told these fees are never reimbursed).
Case (almost) closed, assuming the cheque arrives . . . .
2. I could have avoided this had I checked the last bill before the money was taken, but if you pay £xx per month every month for years then you get out of the habit, especially if no one told you about any charges when you set up the new account. Lesson learned.