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Why can't VM just action what they say they will?

Joining in

Renewed my contract with VM on 18th August but have been billed wrong ever since.  Had the "we bill in advance" excuse and been told it is all sorted and will show correctly on my next bill!!!! 

I've been in contact with VM 7 times since 18th August and still not sorted!!!!!



Forum Team
Forum Team

Hey Scottie1777,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your billing at the moment,  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,