@Bobd1690 wrote:
Unfortunately not. I was struggling financially and the broadband wasn't high on my list of priorities. I have it paid up to date now though. When I phoned I explained that I was wanting to have the service reactivated and paid for. They told me that was ok and then took my payment details. Shouldn't they have told me that I would have to set up a new account when I told them my intentions?
It's not clear if you mean you told them of your intentions to stop paying for a few months or you mean your intentions later on to pay what was owed and reactivate the account. In any event, VM's aim will be to simply recover any outstanding money that they think you owe them and get you to pay up.
You will need the VM forum team to advise on any reactivation process or new account (if either is possible) but, if you simply stopped paying for several months, it would be unsurprising if VM had closed your account in that time. It would also be unsurprising if they declined to give you a new account.
You would also be advised to check your free statutory credit report. Links on the page below in the section 'Getting your credit reports'
https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-your-debts/collecting-i...
One of the few of VM's administrative systems which seems to work very efficiently are their debt recovery processes and there are plenty of topics on here where customers have had defaults logged against them (even for trivial sums) after leaving VM. Check your free statutory credit report to see if VM has recorded anything against you.
One of the VM forum team will reply here within a few days and will, hopefully, try to advise.
