Menu
Reply
Alitbaw
  • 5
  • 0
  • 0
Joining in
109 Views
Message 1 of 4
Flag for a moderator

Why can't I leave?!

I have been trying to cancel my service since Saturday as I am moving to an area with no virgin. Phone not being answered, chat I have been sat on for 2 hours you can't DM the twitter account. I am pulling my hair out.

 

HELP

0 Kudos
Reply
newapollo
  • 4.77K
  • 773
  • 1.09K
Superstar
101 Views
Message 2 of 4
Flag for a moderator

Re: Why can't I leave?!

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Alitbaw
  • 5
  • 0
  • 0
Joining in
88 Views
Message 3 of 4
Flag for a moderator

Re: Why can't I leave?!

Thanks! I've tried the customer service phone number which was rubbish. Will try text next... 

0 Kudos
Reply
Alitbaw
  • 5
  • 0
  • 0
Joining in
47 Views
Message 4 of 4
Flag for a moderator

Re: Why can't I leave?!

Just to confirm this was sorted last night after 4 hours waiting. I finally got sorted at 10.35pm. Terrible service and was more frustrated by the fact I kept getting asked if I knew who was moving in so Virgin were using me to do their marketing

 

  • I am not sorry to be leaving after at least 15 years. Deterioration in customer service has been marked. 
0 Kudos
Reply