I think that the issue here is the wording, I’m sure it used to say ‘a minimum of 30 days notice’ but the word minimum has now been removed. I don’t think that @md999b is disputing that they need to see and pay out the full 18 month contract, but why can’t they arrange a cancellation now to take effect in say 40 or 45 days time?
No reason at all, after all if you absolutely had to cancel exactly on a particular day in question, then what happens if that date also happens to be Christmas Day or the call centres are particularly busy, or they play the usual trick of cutting you off a couple of times until you miss the deadline and they sting you for another months
A far more cynical person than I might well think that this is a deliberate ploy to add extra obstacles in the way of cancelling - something that absolutely won’t fly with CISAS and OFCOM, although more likely it’s just a really badly worded website (incompetence) or poorly trained call centre staff (also incompetence).
Still let’s see what the forum staff @Forum_Team make of it.
Of course maybe this is indeed VM’s new policy, shortly to be replaced by the only way of cancelling is in person, outside a pub in the Shetland Islands, armed with at least 20 different pieces of ID!
In which case, then I’m sure we can give the usual advice about taking a complaint to CISAS and registering similar with OFCOM!