I am perfectly up and running with my new services elsewhere and managed to get a hold of packaging to send TV box back but with them messing around with my disconnection I have BB until mid August.
I'd really like to cut and run. Send my Hub 4 back and just pay whatever I owe.
This feels like a very painful divorce as I never wanted to leave; it was a serious of unfortunate events with BB, TV upgrades and tech visit gone wrong.
__________________________________ Ending: VM Gig1, TV, Landline. £100pm = Started: BT 900meg, TV, Landline. £89pm. o2 sim only: 5G, 100GB, unlimited mins & texts. £20pm Leaving VM due to hardware and customer service issues. Customer 15+ years.
In some respects, having 3 weeks overlap of connectivity - some would say - is no bad thing. You're fortunate that new services are working, but had that not been the case, I suspect you'd have been grateful for that.
Others will have thoughts on sending kit back while technically it's still "active" (I suspect it's a recipe for something to go wrong somewhere) but as far as billing goes... until the day you're actually disconnected, there's always a chance you could reverse the cancellation and continue with VM. So the billing setup reflects that.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks