I rang Virgin on 1st February and spoke to someone regarding cancelling my landline/TV/broadband package. I was told that I would have to give 30 days notice and that my last date would be 1st March. I was told that I would be receiving an email notifying me of this cancellation. 2 days later I received an email stating that I had changed my package deal and all this lady had done was cancel my phone line (not TV or Broadband) but Virgin had already been notified of this by SKY the day before - basically my request was ignored!
I just want the stress of another payment/blacklisting because I have cancelled my direct debit to be gone.
Any other advice?
VM don't generally send out a cancellation confirmation email.
The returns packaging is generally sent out around 10 days after the account has been closed.
It sounds like you are transferring your landline phone number to Sky. The landline needs to be active and not in "cancellation" status to enable Sky to take over that number. Once your landline is ported over to Sky then that part of your VM package will be removed from the VM billing. The "new" package deal email you received shows that the landline phone number was in the process of being transferred to Sky.. It doesn't mean that the rest of the account would stay open.
The rest of your account (TV and broadband) should still be disconnected under the 30 days cancellation process once the 30 day period is completed (March 3rd)
By calling back and asking for the FULL package to be cancelled this might prevent your phone number now being transferred to Sky.
A member of the Forum Team may pick this up for you, invite you into a PM to perform account validation and check that the cancellation is still being processed correctly.
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