@mikeh99 wrote:
It is quite simple over the past 2 months I have had to make numerous calls due to issues with my broadband predominately to do with
1) Upgrading of cabling, (5 to 11) very shoddy installation, after calls promised repull promised 4/5/22 did not turned up at all - chased in afternoon was advised still pending and been done by 7pm NOTHING and no contact, message or email to explain (a) why didnt turn up and (b) had been rescheduled to 19/5/22. I have four inches of unburied fibre cabling at the border of my property currently cover over by a brick so no passer-by sees it and could pull it out / up. I was not present at property when cable upgrade complete as I was not advised of date or work they just turned up and if it wasn't for checking my ring front door device on returning home I wouldn't even of know they had been. No note through letter box - text message or email.
2) Account deal promises not being kept or put through until chased and checked three times
3) Promised engineer to look at Post RS Errors - still don't know if or when this will happen
4) Numerous occasions on calls to VM just summarily CUT OFF - believe due to phone system capacity issues
5) Even after upgrading to 1GB still on average getting only 60% of promised download speed.
6) Promised three free wifi extenders now on 1gb contract - promised would be ordered and one arrive today 6/5/22 - NOPE! Also told each one had to be ordered separately due to the ordering system and each one in turn could not be ordered until previous one received - REALLY???
To name but SIX
Asked to speak now on at least 4 separate occasions to a manager to review my account and associated calls only to be told unavailable / busy would call later, NEVER DO!
Latest raised a complaint about no call back and above issues which has been summarily closed by email without any call or contact to discuss and closing email does not refer to what I actually asked to raise as complaint as about call back.
SO WHEN IS SOMEONE AT VIRGIN MEDIA ACTUALLY GOING TO LISTEN AND MORE IMPORTANTLY RESOLVE THESE ISSUES WHICH HAVE BEEN FESTERING ON FOR WEEKS IF NOT MONTHS.
HELP PLEASE
no one will help as no one owns anything - what you have described is a normal day for CS - awful it may be but thats how the suits at VM have set things up - cheap as chips and no one seems to care
i was taken by your point 4 and your generosity - its not the phone system - agents hang up - pure and simple
the closing of a complain in the way you say seems normal
so welcome to VM - when it works as it does in the majority of cases it great - when it does not and you need to engage with them - forget it
____________________
Tony.
Sacked VIP
