...for someone at Virgin Media to answer the phone or the message system...
I have just upgraded my package and the wrong channels have been provided. Seems I have been supplied with SD rather than HD channels.
I have the transcript of the discussion I had with the sales team, and at no point does it state that I would be getting SD and in point of fact I explicitly stated that I was happy to go ahead with the price quoted as long as it included HD channels.
Could someone from Virgin please get back to me asap or explain how I should cancel the order as it is not what I agreed for the price. Thanks.
The changes were made via text because it is impossible at the moment to talk to anyone.
I have just checked my contract which is now up to date and it now says 'SD' but there was no mention of 'SD' when I negotiated the price online.
Seems I can only cancel the contract within the 14 day cooling off period unless someone from Virgin can get back to me to explain why they have provided an SD service when I explicitly said I wanted HD, not once but several times during the chat.
I 'upgraded' from Maxit TV, with a promo on Sky Cinema (which is coming to an end) to the 'Bigger Bundle with Sky Sports and Cinema' and agreed a price that I thought included HD, but this has not been supplied. I have SD, and this is now what has appeared on my contract.
I ask several times, because the price fluctuated if the offer included HD and even before I agreed I asked if the price included HD.
I can send you the transcript if you like.
There is absolutely no point me paying for SD. My eyesight is bad enough as it is!
But that's not the point. The sales team were not very clear, and kept giving me different prices without telling me if it included HD or not. At one point they did say (SD) so I assumed that if they didn't say (SD) it was (HD)...since I kept on asking for HD.
Since you have 14 days to change your mind with regrades it might be worth seeing what price they will give you the ultimate-oomph-bundle for instead in the Black Friday sale, or get them to honour the advert which shows you should have both Movies +Sky Sports in HD
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali