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On our wavelength
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Where would I find my customer service password?

 

It's taken me 8 weeks to get a response from Virgin and today I finally have but don't know my password for customer service. Have never rang before so didn't even know I had one. 

Where would this password have been originally set? Would it be something I have set myself or would it have been set for me when I signed up? If the latter, where would I find it if I can dig out my original welcome mails/emails?

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Forum Team
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Re: Where would I find my customer service password?

This is something you would have set up when you first ordered Virgin. 


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Very Insightful Person
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Re: Where would I find my customer service password?

If you have set a My Virginmedia account to view bills etc it will be same as the memorable word for that service.  That is usually your mother's maiden name. If you haven't you may not have set up a memorable word when you opened your account with VM. In which case you should be able to provide other details about your account which will identify you.



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