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Where to email proof of new address to prove VM cannot supply new home and avoid £25 fee ?

Webless
Joining in

on ‎23-11-2023 17:33

I have had a UK account and was being supplied broadband by VM to my old address in London, on cencelling I was advised (still dont understand why as have done the full term) I need to send proof of my new address to confirm VM cannot supply this address and avoid a £25 cancellation fee.  Can someone guide me on where to email the proof of address as just spent an hour waiting on chat and no advisor as yet. Many Thanks in advance

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Akua_A
Forum Team
Forum Team

on ‎23-11-2023 20:00

Hi @Webless 

Welcome to our community forums and sorry to hear you are having issues when trying to reach our team to send in evidence regarding your house move. We can understand the frustration caused and want to best help. To best help, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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