Where's my free gift for joining virgin media?

[Padster42]

Hi there,

Received an email from exertis on the 9th September to say my free gift was to be dispatched the next day and to look out for communication from DHL. I have heard nothing since. Is there any way to get an update on this?

[David_Bn]

Thanks for your post on our Community Forums @Padster42, and a very warm welcome to you!

Sorry to hear of the wait you're experiencing for the free gift to be delivered.

Check out the envelope in the top right hand corner for a private message from me, and I'd be happy to take a closer look into this for you

Thanks,

David_Bn