Hi there @Abc27, welcome to our forum and thanks for your post.
Sorry to see you have been having issues trying to remove paper billing from your online account. I have checked our system and can see that you have spoken to the team since posting this.
Were the team able to assist you with this? If you still need more help, please let us know. We will be happy to help.
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the team sorted my billing issue thanks but the point was, why couldn’t this be done online via My Profile and more importantly, where is My Profile as not appearing anywhere in my account?