My contract is up on 27 June and new price will be double other providers including someone starting with VM as I phoned Accounts and told I had to wait untill the 27 June and phone again. So I wanted to be sure I could set up with an alternative provider now and not charged excit fees.
As we require 30 days notice to cancel an account you should have been able to give this when you called. If you message the team on 0753 305 1809 or give them a call on 150 or 0345 454 1111 option 1 then option 4 they'll be happy to help.
In regards to exit fee's, as you have advised you're in the last few days of your contract they shouldn't be applicable but the agent you speak to will be able to give you an exact figure.
In all honesty dnparks38 we would request the cancellation yourself when speaking to the team, other providers can't cancel services like TV and broadband as this is an account holder only action.
If you're looking to transfer a landline number to a new provider, then once this has been completed it would automatically cancel that service but to help prevent any unwanted financial surprises we'd always recommend cancelling them yourself.