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Macc557
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Where is online chat?

I see people on here mentioning online chat. Where can I access this?

I have accessed it before via the "need more help" red box in the bottom right corner of the screen in the My Account section but it doesn't seem to be there anymore (for me at least). 

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paultechy
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Message 2 of 17
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Re: Where is online chat?

this is done via a private link, if need to have a quick discussion, there is a online chat with customer services via e.g http://contact.virginmedia.com
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dnpark38
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Re: Where is online chat?

I'm wanting to message VM and I went to your link but can't find how to do that from there can you clarify please?


"VM 100 Mps Broadband and anytime phone."
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Jodi_S
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Message 4 of 17
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Re: Where is online chat?

Hi paultechy, thanks for getting in touch. You can contact us here  https://www.virginmedia.com/shop/contactus alternatively you can send us a text message on 0753 305 1809 ^JS

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dnpark38
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Message 5 of 17
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Re: Where is online chat?

Jodi_S that is where the previous link took me but it gives phone numbers not chat or message.


"VM 100 Mps Broadband and anytime phone."
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Robert_P
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Message 6 of 17
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Re: Where is online chat?

The number provided by Jodi is for the messaging team Macc557 who will be happy to assist further. What is it you're looking to discuss with them?

 

Rob

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dnpark38
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Message 7 of 17
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Re: Where is online chat?

My contract is up on 27 June and new price will be double other providers including someone starting with VM as I phoned Accounts and told I had to wait untill the 27 June and phone again.  So I wanted to be sure I could set up with an alternative provider now and not charged excit fees.


"VM 100 Mps Broadband and anytime phone."
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Robert_P
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Re: Where is online chat?

Hello dmparks38

 

As we require 30 days notice to cancel an account you should have been able to give this when you called. If you message the team on 0753 305 1809 or give them a call on 150 or 0345 454 1111 option 1 then option 4 they'll be happy to help.

 

In regards to exit fee's, as you have advised you're in the last few days of your contract they shouldn't be applicable but the agent you speak to will be able to give you an exact figure.

 

Rob

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dnpark38
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Re: Where is online chat?

Thanks.

I can of course just let new Provider tell you if no exit fee.

A good idea to make sure, will I get a UK person? ( Last weeks person was hard to follow that's why I wanted to chat or Message.)

Will only be gone 12 month will be back when I qualify for a new customer price.    (Yes it's crazy.)

 


"VM 100 Mps Broadband and anytime phone."
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Robert_P
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Message 10 of 17
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Re: Where is online chat?

In all honesty dnparks38 we would request the cancellation yourself when speaking to the team, other providers can't cancel services like TV and broadband as this is an account holder only action. 

 

If you're looking to transfer a landline number to a new provider, then once this has been completed it would automatically cancel that service  but to help prevent any unwanted financial surprises we'd always recommend cancelling them yourself.

 

Rob

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